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Dermadry® BLOG

Common Iontophoresis Problems Solved: Secrets to Sweat-Free Success

By Sam Nardi 2021 Jan 22nd
Dermadry Team

Iontophoresis is one of the safest and most effective treatment options for hyperhidrosis (excessive sweating). It's a simple solution that is suitable for most and offers long-lasting results. 98.3% of Dermadry's customers achieve their desired results, however some just need a little help along the way, which is when our customer support team steps in to help you reach your sweat-free goals!

In our newest series titled Dermadry Case Studies, our very own Abhishek, Quality Control Associate for Dermadry's Customer Support Team, guides us through common problems some encounter when starting iontophoresis treatment. His unique insight and knowledge is derived from his years of helping thousands of customers achieve their desired dryness by offering them the support and guidance they need to navigate through their issues and find a treatment schedule that suits their lifestyle. Abhishek has closely worked with a wide range of people and dealt with an equally wide range of cases—some particular, and some more common! In this series, he sheds a light on some cases that have stood out in his years as a force in our Customer Support team!

In this episode, Abhishek tells the story of a client named Joseph, a silent sufferer of this condition had been living with excessively sweaty hands and feet since the age of 8. He knew he had to find a solution to this ailment, because he had felt the adverse effects of this condition in the form of bullying, limited social interactions and several periods of loneliness, consequently causing his confidence and self-esteem to be shattered. Now, at 33 years old, he knew he could no longer let this condition dictate the course of his future. After minimal research into well-known treatment options, Joseph tried to begin his journey to dryness with Botulinum toxin (also known as Botox). Unfortunately, this painful procedure left him with some weakness in his hand grip while causing a subsequent drainage of his personal savings. The failure of this procedure further added to his despair, which then caused him to try a medication called glycopyrrolate out of desperation.

Watch the video to see how Joseph went from skeptical to sweat-free by discovering a treatment option that worked for him!

Dermadry Case Studies: Secrets to Sweat-Free Success

A phenomenon so prevalent and widespread, yet so unheard of, sweeps through nations across the world in the form of a silent handicap. This debilitating condition known as Hyperhidrosis, impacts 365 million people globally, in a significantly detrimental manner. The stigmatization of this condition further contributes to reduced awareness, thereby causing people to suffer in silence.

Joseph, a silent sufferer of this condition had been living with excessively sweaty hands and feet since the age of 8. He knew he had to find a solution to this ailment, because he had felt the adverse effects of this condition in the form of bullying, limited social interactions and several periods of loneliness, consequently causing his confidence and self-esteem to be shattered. Now at 33 years old, he knew he could no longer let this condition dictate the course of his future.

After minimal research into well-known treatment options, Joseph tried to begin his journey to dryness with Botulinum toxin (also known as Botox). Unfortunately, this painful procedure left him with some weakness in his hand grip while causing a subsequent drainage of his personal savings. The failure of this procedure further added to his despair, which then caused him to try a medication called glycopyrrolate out of desperation. Sadly, this option also failed to treat this silent handicap, leaving him only with severe migraines and more frustrations than ever before. Right on the verge of giving up, a friend also suffering from hyperhidrosis recommended that he try using an iontophoresis machine to successfully treat this condition.

After extensive research into different iontophoresis machines, Joseph decided to use Dermadry’s Hands and Feet device, due to its affordability, simple user-interface and incredible 98.3% success rate. Initially hoping to see results within 2-3 days of treatments, Joseph soon realized that patience and consistency instead were key to achieving complete dryness.

Since Joseph had very severe sweating, he knew that it would take him at least 6 consecutive weeks of treatments (with treatments being done 5 times per week, and the remaining 2 days are to let his skin rest) to achieve complete dryness. However, despite rigorously doing treatments for 3 consecutive weeks, Joseph managed to attain only 30% dryness on his hands and feet. On the verge of falling into despair again, he contacted Dermadry’s Customer Support team for assistance and guidance on how he could live a sweat-free life. Upon conducting a thorough assessment of his case, the Customer Support team realized that there were 2 main issues that were preventing Joseph from attaining complete dryness.

Firstly, Joseph was using a fairly low current level (i.e. mA) when treating his hands and feet, despite having severe hyperhidrosis. Although the highest current level for the hands profile is 15mA, he was using only 3mA when treating his hands. Similarly, although the highest current level for the feet profile is 25mA, he was using only 10mA when treating his feet. Joseph knew that he could handle a higher current level for each treated region, but he was fairly nervous that he would feel substantial discomfort during his treatments, if he further increased the current level. The Customer Support Team reassured him that if he would increase the current level by 1mA for each treatment done thereafter, that he would be able to eventually find the highest comfortable current level that he could undergo treatments at (even if it was not 15mA and 25mA respectively). Following this advice helped him gradually use 14mA for his hands, and 25mA for his feet.

Secondly, the Customer Support team realized that Joseph’s tap water was quite soft, i.e. it lacked the minerals needed for the iontophoresis treatments to work successfully. Although Joseph wasn’t able to determine the pH level of his tap water, he was able to inform Customer Support that his water was quite potable and also heavily chlorinated, which allowed the team to conclude that his tap water was processed, and thereby, quite soft. The Customer Support team asked Joseph to use Evian bottled mineral water, when doing all his treatments from thereon going forward.

Despite significant setbacks, this amalgamation of encouragement and treatment recommendations made Joseph persevere and push through, because he knew he was so close to achieving his goal. After another 3 weeks of treatments with these tailored recommendations, Joseph finally experienced a magical moment like never before; 100% dryness on both his hands and feet!

At this moment, Joseph happily exclaimed, “Now, I am confident to shake the hands of my colleagues, giving high fives, and wearing my sandals without fear of sweats.” Although this was a tedious journey, Joseph’s focus would now have to shift to doing his maintenance treatments consistently every week, to keep his sweating under control. With additional guidance from the Customer Support team, he now focused on doing maintenance treatments 3 times per week (i.e. on Mondays-Wednesdays-Fridays) to ensure that he could continue maintaining dryness on his hands and feet, that he had worked so hard to achieve.

It’s been 7 weeks of maintenance treatments thus far, and not only did Dermadry successfully help Joseph achieve complete dryness, but it also helped him successfully regain his self-esteem and confidence back to the point where he now lives an amazing sweat-free life!

Need help achieving YOUR desired dryness?

To contact our support team, please email us at support@dermadry.com, or chat with us directly on our website! We're here to help you cross the finish line in your sweat-free journey! 

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